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PARENT PORTAL HELP

Do I have to create a parent account to view my student's information?
Yes (unless you already have a 蜜桃av username and password). The parent account gives you access to your student鈥檚 information and it鈥檚 our way of identifying you so their information remains secure.
If I already have a 蜜桃av username, do I need a parent account?

No, you may access the Parent Portal by logging in with your existing 蜜桃av username and password.

Can鈥檛 remember your 蜜桃av username?
Call the Campus Card Desk at 1.800.SOUTHERN or 423.236.2707.

Can鈥檛 remember your password?
You may .

Do I have a 蜜桃av username?

You might have a southern username already if one of the following conditions applies:

  • You are a current or former student
  • You are a current or former employee
  • You have created a Parent Account and were given a 蜜桃av username

If you do not remember whether you have a 蜜桃av username, what your username is, or what your password is, we can help.

Can鈥檛 remember your 蜜桃av username?
Call the Campus Card Desk at 1.800.SOUTHERN or 423.236.2707.

Can鈥檛 remember your password?
You may .

I can't remember my 蜜桃av username. What do I do?
If you have a 蜜桃av username but can鈥檛 remember it, call the Campus Card Desk at 1.800.SOUTHERN or 423.236.2707.
I can't remember my password. What do I do?
You may .
How do I create a parent account?
When your student grants you access to grades and financial information (from their My Access page on the 蜜桃av website), they also send you an invitation email with instructions for creating a parent account.
How do I set up my MFA?
Multi-Factor Authentication (MFA) adds an extra layer of protection by requiring your 蜜桃av credentials plus a secondary method (such as a text message, phone call, or the Microsoft Authenticator app). Setup instructions are at .
Does my new Parent Account come with a mailbox?
No, even though your parent account username looks like a 蜜桃av email address, it does not have a mailbox for receiving emails. An alternate email address is required during the account creation process to ensure that we have a way to contact you.
Can I pay my student's bill online?
Parents can access their student鈥檚 financial information (eBills, payments, and payment plans) through our bill payment system called TouchNet. The system requires a separate account than the 蜜桃av parent account and authorization from the student for any account you wish to pay towards. You can access the bill payment system at southern.edu/payment.
How do I update my personal information in the system?

Students can use the Parent Information form to add parents or update existing parent details.

Parents with a  account can update their own information using our .

For additional questions contact addresschange@southern.edu.

Why do students have to give permission for parents to view their information?
The Family Educational Rights and Privacy Act (FERPA) is a federal law that protects the privacy of student education records. Read more about FERPA laws 禄 
Why isn't my student listed on the page?

Student information is protected by FERPA laws. You may view financial and academic information only if your student has allowed you access.

Check with your student about getting access. Students grant permission on their My Access page on the 蜜桃av website.

If your student has granted you permission and is still not listed on your Parent Portal page, please contact the Campus Card Desk at 1.800.SOUTHERN or 423.236.2707.